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FAQ: Frequently Asked Questions, Answers, Information

GUARANTEE: We value your trust. We want you to be satisfied with your purchase and
we stand behind our products. We guarantee everything you buy from us to be free from defects in material and/or workmanship. If you are dissatisfied with one of our products for any reason, just return it to us within 30 days, with its invoice, in its original condition and container and we will exchange it, replace it or refund your purchase price.
- Your choice, period. This guarantee does not include incidental or consequential expenses nor “overstocking” returns. No guarantee applies to special orders or sizes. Returns after 30 days require prior approval from our return department. Any returns after 30 days, if accepted are subject to special return charges.

PRICING: Our on-line catalog is printed with NET PRICES reflecting your actual cost per item. Prices are subject to change without notice. Easy Mounts are sold as settings only, not as finished goods. Gems are not included in the price of the settings. Easy Mount Earrings are sold by the piece, not as pairs and include an earnut of like metal.

CHARGE CARDS: We accept VISA, MASTERCARD, AMERICAN EXPRESS or DISCOVER cards.

ONLINE CHECKOUT: We use Authorize.net for Credit Card processing. We do use Paypal for our 'Specialty" Credit Card processing. When you choose Paypal you will be automatically routed to the secure PayPal site. YOU DO NOT NEED A PAYPAL ACCOUNT TO PROCESS YOUR CREDIT CARD. If you happen to have a Paypal account then Paypal will recognize your email address and prompt you to use your account. However you can use your credit card instead by simply clicking on 'Continue' on the left side where it says: "Don't have a PayPal account? Use your credit card or bank account (where available). 'Continue'." Even though you do have an account click on that "Continue" and Paypal will process your credit card.               VOLUME PRICING: If you buy multiples of a single item, we offer discounts for purchases of over 10 and over 25 pieces of an item. TO RECEIVE THESE DISCOUNTS YOU MUST CHOOSE "In-House Processing". Place the web order and at checkout fill in your shipping information. Then click 'Get Shipping Rates' This takes you to the One Page checkout page. Under the 'Payment Method' box on that page select "Special Orders: Including Ring Sizing Orders (In-House Processing)". That allows you to by-pass the real-time credit card processing of the website and we apply the discounts here at the factory.

BUSINESS HOURS: Monday through Friday from 8AM to 5PM Mountain Time.

SERVICE: We ship most orders within one business day.

SHIPPING: All shipments are F.O.B. destination.

PRE-NOTCHED SETTINGS: The Easy Mount Settings we manufacture are all "Pre-Notched". This means you can set your gems without the filing and burring necessary on other mountings. With Easy Mounts you just place your gem into the setting and bend the prongs with your Gemsetting Pliers.

THREE METALS AVAILABLE: Yellow Gold, White Gold and Sterling Silver. We manufacture Easy Mount Settings in Yellow Gold, White Gold and Sterling Silver. Our stock numbers denote the metal in the difference in the first two digits of each stock number.
    For example:
         141-010-0600 = Yellow Gold (14x-xxx-xxxx)
         151-010-0600 = White Gold (15x-xxx-xxxx)
         161-010-0600 = Sterling Silver (16x-xxx-xxxx)

METAL FINISH: Our Easy Mount Settings are cast, desprued and tumbled bright. We do not final polish the pieces.

PICTURES: Colors of merchandise may vary from the images due to individual monitor calibrations. Types of clasps may vary from chain illustrations.

FINGER SIZING: Our Easy Mount Settings come in stock finger sizes. Sizes may vary according to wax and mold shrinkage. You can order "Custom Sizing" for your desired size for a $10 sizing fee. Please allow 3-5 working days for special sizing.

EARRINGS: Our Easy Mount Earrings are sold by the piece, not as pairs. Each includes an earnut of like metal.

PHILOSOPHY: We appreciate your business! We are dedicated to providing you with the service and products you desire. Please feel free to contact Don Tripp (owner) or Rick Coddington at 800-545-7962 with your questions and suggestions.

CONTACT US: Call us toll free at 800-545-7962, fax us at 505-835-2848, Email us at tntripps@nm.net or snail mail us at Tripp’s Manufacturing, PO Box 1369, Socorro, New Mexico 87801. Or on the web at tripps.com

 

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Copyright 1997-2012 Tripps, Inc.
P.O. Box 1369, Socorro, NM 87801